Frequently Asked Questions
What materials do you use?
Our products re-purpose pipe to create our light fixtures. We currently use 3/4” black iron or brass pipe for our lights. All of our pipes are triple sealed to prevent discoloration from rust and to keep the look of the raw material. Our lamp sockets are high quality UL approved sockets that complement the beauty of the raw pipe. The visible cloth cord is 18/2 AWG, with 16 gauge wiring inside the light.
What if I want a different material / cloth cord color / down rod length / length of cloth cord, etc.?
We are working hard to make sure your customization needs are met. We hope in the near future to include some options for customizing on the products page. For now, please contact us at email@example.com with any special requests or ideas. We can work together to make your one of a kind piece fit perfectly in your space.
What if I don't want to hard wire the lighting fixture? Do you have plug in options?
Currently our chandeliers and sconces are wired to be hardwired into your existing lighting outlets. We are developing some lighting that will have plugs and be able to plug into an regular outlet. In the meantime, please feel free to contact us if you need something wired with a regular plug.
What is the difference between a 3.5” vs 4” outlet box?
This is the size of the outlet box installed in your ceiling or wall. The distance of the mounting holes on a 4” outlet box is 3.5” on center, and 2.75” on center for the 3.5” outlet box. This is the measurement that we are interested in, as the mounting flange needs to be modified to fit in the older style 3.5” outlet box. If you are unsure which style you have or how to check, please contact a licensed electrician for assistance.
Why does it take so long to ship my order?
We build all our products by hand once an order has been placed. Oftentimes we ship sooner than 3 weeks. However, to ensure we have all our parts in stock to build your product, we need to give ourselves some extra time to get in any additional parts for your order. Once your purchase is shipped, we will send you a tracking notification so you'll know when to expect it.
Is there any assembly required?
Most of our products come shipped in two pieces with very simple assembly and instructions included. Basically, a cable is passed through the down rod and flange attachment. The down rod piece is then screwed into the rest of the fixture. It is installed like a regular fixture with the appropriate hardware included.
What if my purchase doesn't fit in my space the way I'd hoped? Can I return it?
We offer a 30 day money back guarantee if for any reason your purchase doesn't meet your expectations. All you need to do is pay the return shipping, and we'll credit back your method of purchase once we've inspected the returned product. We want you to be thrilled with your new light, and we hope to work with you to exceed your expectations. More information can be found on our returns policy page.