We want you to be thrilled with your new Lost Foundries product and hope we have done everything to bring you joy with your purchase.
However, we understand that sometimes you might change your mind, and we're here to help.
If your product arrived with any damages, please contact us immediately upon receipt so that we can take care of this.
You have 30 days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it in. Your item must be in the original packing, so please save your packing materials until you are certain you are pleased with your purchase.
You must contact us to receive a return authorization and instructions on where to return an item.
If an item arrives damaged or defective, we will cover the costs of shipping the item back.
If however you decide to return the item upon receipt, you must cover the cost of the return shipping.
Once we receive your item, we will inspect it and notify you on the status of your refund.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You should receive the credit within 5 days, depending on your card issuer's policies.
If you have any questions on how to return your item to us, contact us.